ph24 Privacy Policy

1. Data Controller

ph24 ("ph24," "we," "us," or "our") is the data controller responsible for the personal information collected through the ph24 platform accessible at ph24.net ("Platform"). As data controller, ph24 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable Philippine privacy legislation.

This Privacy Policy applies to all personal data collected from registered players, visitors to the ph24 website, and individuals who interact with ph24 through any channel, including customer support, promotional communications, and social media.

2. Data We Collect

2.1 Information You Provide Directly

When you register for a ph24 account or interact with our Platform, we collect the following categories of personal data that you provide to us:

• Identity data: Full legal name, date of birth, gender, nationality.
• Contact data: Email address, mobile number, residential address (including city, province, and postal code within the Philippines).
• Identity verification documents: Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence), proof of address, and selfie photographs submitted for KYC verification.
• Financial data: GCash account details, Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details where applicable.
• Account credentials: Username and encrypted password.
• Communications: Records of your correspondence with ph24 customer support, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

When you access the ph24 Platform, we automatically collect certain technical and behavioural data, including:

• IP address, device type, operating system, and browser type.
• Pages visited, time spent on each page, and navigation paths within the Platform.
• Game activity data, including games played, wagers placed, session duration, and win/loss records.
• Login timestamps and geographic location data derived from your IP address.
• Cookie and tracking technology data (see Section 8).

2.3 Information from Third Parties

ph24 may receive personal data about you from third-party sources, including identity verification service providers, payment processors, fraud prevention agencies, and PAGCOR or other regulatory bodies where required by law.

3. How We Use Your Data

ph24 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your ph24 account, including processing deposits and withdrawals.
• Identity and age verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with PAGCOR regulations and anti-money laundering requirements.
• Service delivery: To provide you with access to ph24 games, sports betting, promotions, and customer support.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Regulatory compliance: To comply with our obligations under Philippine law, including reporting requirements imposed by PAGCOR and the Anti-Money Laundering Council (AMLC).
• Responsible gaming: To monitor gaming behaviour and identify players who may be at risk of gambling-related harm, and to administer self-exclusion and limit-setting tools.
• Marketing and promotions: To send you information about ph24 promotions, bonuses, and new products, where you have consented to receive such communications.
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the ph24 Platform.
• Legal proceedings: To establish, exercise, or defend legal claims involving ph24.

4. Legal Basis for Processing

ph24 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, anti-money laundering laws, and tax reporting obligations.
• Legitimate interests: Processing necessary for ph24's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw your consent at any time by contacting ph24 support or updating your account preferences.

5. Sharing Your Data

ph24 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya, and partner banks, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged by ph24.
• Regulatory authorities: PAGCOR, the AMLC, the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics providers engaged by ph24 to operate and maintain the Platform.
• Legal and professional advisers: Lawyers, auditors, and other professional advisers engaged by ph24 in connection with legal proceedings or compliance matters.
• Business transfers: In the event of a merger, acquisition, or sale of ph24's business or assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6. Data Retention

ph24 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account relationship with ph24 and for such additional periods as are required by applicable law. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.
• KYC verification documents are retained for the period required by PAGCOR and AMLC regulations.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, ph24 will securely delete or anonymise your personal data in accordance with our data disposal procedures.

7. Data Security

ph24 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph24 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for ph24 staff accessing systems that process personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph24 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

8. Cookies & Tracking Technologies

ph24 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit ph24.net. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Performance cookies: Used to collect anonymised data about how players use the Platform, helping us identify and fix performance issues.
• Functional cookies: Used to remember your preferences, such as language settings and game history.
• Analytics cookies: Used to understand aggregate usage patterns and improve the ph24 user experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph24 Platform. ph24 does not use cookies to serve third-party advertising.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph24:

• Right to be informed: The right to know what personal data ph24 collects about you and how it is used.
• Right of access: The right to request a copy of the personal data ph24 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to ph24's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph24 has violated your privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13. ph24 will respond to your request within the timeframe prescribed by applicable law, generally within fifteen (15) working days of receipt.

10. Minors & Age Restriction

The ph24 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines. ph24 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the ph24 Platform, please contact us immediately at the details provided in Section 13 so that we can investigate and take appropriate action.

11. International Data Transfers

ph24 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international payment processors — ph24 ensures that such transfers are subject to appropriate safeguards consistent with the requirements of the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission or equivalent data protection standards in the recipient country.

ph24 will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first obtaining your consent or implementing appropriate contractual protections.

12. Policy Amendments

ph24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will post the revised version on this page with an updated effective date and, where appropriate, notify registered players by email or in-platform notification.

Your continued use of the ph24 Platform following the posting of an amended Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically to stay informed about how ph24 protects your personal data.

13. Contact & Data Protection Officer

ph24 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below:

• DPO Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 inside your ph24 account

ph24 will acknowledge your request promptly and respond within fifteen (15) working days. For complex requests, we may require additional time and will inform you accordingly. You also have the right to escalate unresolved privacy concerns to the National Privacy Commission of the Philippines.